Terms of Service

These Terms of Service ("Terms") govern access to websites, applications, software, digital content, and other products operated by 54 Media Group ("we," "us," or "our"), and purchases of our design, development, media, marketing, hosting, maintenance, and related services (collectively, the "Services"). "You" means the person using or purchasing the Services and, if applicable, the business they are authorized to represent.

These Terms apply to a product or service when they are presented or incorporated into its order, agreement, or acceptance flow. By accepting these Terms or placing an order that incorporates them, you agree to them. If you do not agree, do not purchase or use the covered Services. A website or app we build for an independent client is governed by that client's terms for its end users; our development work alone does not make us its operator.

A signed agreement or statement of work takes priority over these Terms for a conflict concerning that engagement, followed by expressly accepted product-specific or order terms, then these Terms. Mandatory law always controls. Our Privacy Policy separately explains personal information handling; accepting these Terms is not blanket consent to optional data processing.

You must have legal capacity to enter a contract, and authority to act for any organization you represent. A minor may use a Service only where its age rules and applicable law allow it and a parent or guardian provides any required permission; purchases must be made by an authorized adult.

Provide accurate account and billing information, protect your credentials, and promptly report unauthorized access. You are responsible for activity you authorize and for the people to whom you grant access. Account sharing, resale, and transfer require our written permission unless the applicable plan expressly allows them.

An approved proposal, order, or statement of work defines deliverables, revision rounds, fees, payment milestones, and any target dates. Estimates are not fixed-price commitments unless stated as such. Features, integrations, revisions, content, training, or support outside that scope require a separately approved change and may affect fees and schedules.

You must provide timely feedback, accurate content, permissions, access credentials through an appropriate secure channel, and a designated decision-maker. Delays in these items, third-party approvals, or requested changes may move delivery dates. We may pause an inactive project after notice and quote any restart costs before resuming.

Review deliverables promptly and identify specific departures from the agreed scope. The acceptance process in your project agreement controls. Your written approval authorizes the approved next stage or launch. You are responsible for checking business facts, prices, legal notices, and content you approve; approval does not waive non-waivable rights or our express contractual obligations.

The currency, price, deposit, billing schedule, and applicable taxes are those disclosed in your order or invoice. Work may be scheduled only after the required payment and approvals are received. Deposits reserve capacity and are applied as stated in the order. You authorize only the charges and recurring billing you expressly approve.

Unless included in writing, third-party costs such as domains, hosting, email, app-store accounts, premium plugins, stock assets, advertising spend, usage charges, and transaction fees are additional. We will disclose charges we intend to pass through before you commit to them. Price changes apply prospectively after any required notice and consent.

Overdue undisputed invoices may result in a pause in work or service after reasonable notice, subject to law. Interest, late fees, collection costs, or reactivation fees apply only if disclosed and agreed in advance and legally permitted. We do not impose an undisclosed penalty for raising a good-faith billing dispute.

ALL SALES ARE FINAL, to the fullest extent permitted by law. Payments for Services, deposits, retainers, setup, development, design, digital downloads, courses, licenses, subscriptions, hosting, domain registration or renewal, and approved third-party purchases are non-refundable unless your written agreement expressly provides otherwise or a refund is legally required.

Changing your mind, not using a purchase, missing a meeting, ending a project early, or cancelling a subscription does not by itself create a right to a refund, credit, or prorated reimbursement. On project cancellation, you remain responsible for work performed and approved, non-cancellable commitments under your agreement; this does not authorize undisclosed cancellation charges.

This policy does not exclude rights concerning defective, misdescribed, undelivered, or unauthorized purchases, statutory withdrawal or cooling-off rights, or remedies that cannot lawfully be waived. Where immediate digital delivery requires separate consent and acknowledgment of loss of a withdrawal right, those must be obtained at purchase; this page alone is not that consent.

Contact support@54mediagroup.com with your order details for a billing issue, cancellation, or legally required refund. Purchases billed through Apple, Google, or another marketplace must also follow that platform's refund and cancellation process. Nothing here restricts your lawful right to dispute a charge with your payment provider. Any discretionary exception we approve in writing applies only to that purchase.

Recurring Services renew only under the price, frequency, renewal terms, and consent presented at enrollment. A trial converts to paid service only if its conversion terms were disclosed and you authorized the charge. We provide notices and obtain additional consent where required by law.

Cancel using the billing controls supplied with your Service or contact support@54mediagroup.com. For marketplace billing, cancel through the applicable store. Cancellation stops future renewals in accordance with the disclosed billing cutoff and applicable law; access normally continues through the paid period unless the order states otherwise. Uninstalling an app alone does not cancel a subscription.

Unless law or the applicable order provides otherwise, unused time and partial periods are not refunded. Any minimum commitment or early-termination charge must be expressly stated in the accepted order. If we discontinue a prepaid Service, we will provide any refund or other remedy required by law or your agreement.

Domain registration, renewal, restoration, privacy services, and transfers are subject to registry and registrar terms, availability, verification, and applicable transfer policies. Your order should identify the registrant and account owner. A domain we administer for you does not become our property merely because we manage it.

Domain-transfer, website-migration, DNS, email-migration, and offboarding assistance may carry an administrative or technical service fee. FEES ARE AVAILABLE UPON REQUEST. Contact support@54mediagroup.com for an itemized quote. The price depends on the domain, provider, complexity, and work requested; no assistance fee is incurred until you approve it. Registrar transfer, renewal, or restoration charges are separate unless included in that quote.

Requests must come from the verified registrant or an authorized representative. Transfer timing can be affected by registration or registrant-change locks, pending disputes, expiration, and registrar requirements. We cannot guarantee approval or completion dates. We will not use an unrelated service invoice or optional assistance fee to improperly withhold a registrant's transfer rights, authorization code, or access required under applicable registrar or ICANN policies.

You are responsible for keeping registration and payment details current and approving renewals. Before migration, arrange backups and confirm DNS, email, licenses, and replacement hosting. A domain transfer alone does not move a website, mailbox, database, or subscription, and cancelling hosting does not automatically cancel domain renewals. Migration scope, handover, downtime arrangements, and any data-export charges should be agreed in writing.

You retain ownership of materials you provide and grant us the rights needed to use, reproduce, adapt, and host them to perform the Services. You confirm you have the necessary rights, licenses, releases, and permissions for those materials, including logos, music, photographs, footage, and personal information.

Ownership or licensing of custom deliverables is determined by your written project agreement. Unless it expressly assigns ownership, we retain ownership of our work and, after full payment, grant you a non-exclusive license to use the final deliverables for the agreed business purpose. Drafts, unused concepts, source files, repositories, editable production files, and internal tools are not included unless specified.

Our pre-existing code, templates, methods, reusable components, and know-how remain ours. Third-party and open-source materials retain their respective licenses and restrictions; they cannot be assigned to you beyond those licenses. A software or content purchase grants the disclosed license, not ownership of our platform or intellectual property. Portfolio use of your non-public work or branding requires your permission or an express project-agreement provision.

Subject to payment and compliance, we grant the limited, non-exclusive, non-transferable right described in your plan to access or use the relevant app, software, course, or digital content. No resale, sublicensing, redistribution, credential sharing, or extraction of source code is permitted unless authorized by the license or mandatory law.

Supported devices, operating systems, functionality, limits, and any required internet access are described with the product. Updates may be needed for security or compatibility. We may change features with any legally required notice, but will honor applicable commitments and remedies for material changes to paid Services.

App stores and third-party integrations have separate terms. Store approval, rankings, uninterrupted APIs, compatibility with future operating systems, and third-party availability are not guaranteed. If a Service offers AI-assisted output, review it for accuracy, rights, and suitability before use; it may be incomplete, incorrect, or non-unique and is not a substitute for professional advice.

Hosting, backups, monitoring, maintenance, accessibility audits, security reviews, updates, and ongoing support are included only to the extent stated in your plan or agreement. A project purchase does not by itself include indefinite maintenance, future compatibility work, or a service-level guarantee.

Services may be interrupted by maintenance, attacks, network failures, or third-party outages. We use reasonable care in performing our agreed responsibilities, but no system is completely secure or continuously available. Maintain independent copies of critical data and tell us promptly about suspected compromise. Any backup frequency, recovery target, export format, or retention period must be specified in the service agreement.

You are responsible for your business's regulatory requirements and the lawful operation of your website or app. Tell us before a project begins if it needs to handle regulated or highly sensitive information, meet a particular accessibility standard, or satisfy a specific compliance framework so those requirements can be expressly scoped.

Campaign goals, projections, and examples are not guarantees of revenue, leads, traffic, search rankings, conversions, press coverage, or platform approval. Advertising budgets and third-party platform charges are separate from our service fees unless stated otherwise. You are responsible for the legality and accuracy of your offers, product claims, promotions, disclosures, and content you supply or approve.

For a client-operated store or app, the client is responsible for its customer contracts, pricing, taxes, fulfillment, returns, support, and required consumer disclosures unless we expressly assume a role in writing. Building or hosting the store does not make us the seller of the client's products.

If we sell physical goods, the product listing and checkout specify shipping, delivery, and any additional return terms. Our no-refund policy is subject to mandatory remedies for damaged, defective, incorrect, or undelivered goods and applicable cancellation rights.

Use the Services lawfully and within the limits of your plan. You must not:

• Infringe intellectual property, privacy, publicity, or other rights; submit unlawful, fraudulent, exploitative, threatening, or harassing content.
• Distribute malware or spam, attempt unauthorized access, interfere with service operation, evade security or billing controls, or perform intrusive testing without written authorization.
• Scrape or redistribute protected content, impersonate others, or use the Services to facilitate prohibited or deceptive transactions.
• Upload confidential or sensitive information you lack authority to share. You remain responsible for your submissions; any license you grant is limited to operating and delivering the relevant Service, unless separately agreed.

Each party must protect non-public business information received from the other, use it only for the engagement, and share it only with people or providers who need it and are subject to appropriate confidentiality obligations. This does not cover information already lawfully known, independently developed, public without breach, or lawfully received from another source. Legally compelled disclosure is permitted, with notice when lawful.

Personal information is handled as described in our Privacy Policy and any applicable data-processing agreement. Where we process your customers' information on your instructions, you are responsible for lawful collection, notices, permissions, and instructions, and we remain responsible for our applicable processor obligations. Additional terms may be needed for regulated information or international transfers.

We may restrict or suspend access for material breach, nonpayment, unlawful use, or a credible security risk. Where reasonable and lawful, we will explain the issue and give an opportunity to resolve it; urgent threats may require immediate action. You may end Services under the cancellation and termination terms of your order.

On termination, rights to use unpaid or terminated Services end as applicable, and amounts properly owed remain payable. Export or handover assistance, if outside your plan, is quoted before work begins. Request an export before access ends; continued storage is not included unless agreed, and deletion remains subject to our Privacy Policy, legal requirements, and your agreement. Ownership, confidentiality, payment obligations, and liability provisions survive as their nature requires.

Except for express commitments in your agreement and non-excludable legal warranties, Services are provided "as is" and "as available." To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise error-free operation, guaranteed commercial results, or that a Service will meet requirements not agreed in writing.

To the maximum extent permitted by law, neither party is liable under these Terms for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities. Unless a signed agreement specifies otherwise, our total aggregate liability arising from the affected Service is limited to the amounts you paid us for that Service in the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability or consumer remedy that cannot legally be excluded or limited. They do not eliminate our express contractual commitments or your non-waivable statutory rights.

If you act as a business, to the extent permitted by law you agree to defend and indemnify us against third-party claims and reasonable costs arising from your unlawful use of the Services, infringement by materials you supply, or material breach of these Terms. This obligation does not cover claims caused by our own breach, negligence, or misconduct and does not apply to consumers where prohibited.

We will provide prompt notice, reasonable cooperation, and appropriate control of the defense. No settlement may admit wrongdoing by us, impose a non-monetary obligation on us, or fail to release us without our written consent, which will not be unreasonably withheld.

Please contact support@54mediagroup.com to try to resolve a concern. This request does not prevent you from seeking urgent relief, using available dispute procedures, or exercising legal rights. Governing law and venue stated in a signed agreement apply subject to mandatory law; otherwise the law and courts with jurisdiction under applicable conflict-of-law and consumer-protection rules apply. These Terms do not impose mandatory arbitration or a class-action waiver.

Neither party is responsible for delay caused by events reasonably beyond its control, subject to applicable law and obligations already due. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver. Neither party may assign a contract in a way that reduces the other's statutory rights; any business transfer remains subject to applicable law and contractual restrictions.

These Terms and the applicable accepted order form the agreement for their subject matter. Changes will be posted with a revised date and communicated where required. Material changes to an existing paid commitment require the notice or acceptance required by your agreement and law; changes do not retroactively alter accrued rights. Contact 54 Media Group at support@54mediagroup.com or through our Contact page for questions, cancellations, and transfer quotes.